Inside my practice · Health care
The night shift inherited the exception
A clinical system went live while identity exceptions still required frontline judgment.
What the situation reveals
The operating condition
The announcement and cutover moved ahead of named risk acceptance, exception ownership and night-shift support.
The move I would make
Put the person who can accept the risk on the decision path; test the exception at the hour it will occur.
The question to take into the room
Who can authorize an identity exception when the escalation team is unavailable?
Explore the architecture
Follow the condition through the system.
Start with VERTO, then examine where the other disciplines alter the decision or its consequences.
Bring it into your work
Who can authorize an identity exception when the escalation team is unavailable?