Inside my practice · Insurance
The flood script became the company
A temporary claims fast track persisted long after the emergency it was built for.
What the situation reveals
The operating condition
The exception had no sunset, review owner or revalidation of fairness and control.
The move I would make
Set an expiry, evidence review and explicit decision to retire or redesign the exception.
The question to take into the room
When and by whom does emergency treatment return to ordinary governance?
Explore the architecture
Follow the condition through the system.
Start with CUSTODIA, then examine where the other disciplines alter the decision or its consequences.
Bring it into your work
When and by whom does emergency treatment return to ordinary governance?