Inside my practice · Municipal public works
Three systems of record, one shovel
A public-service app added another work queue to crews already managing overlapping records.
What the situation reveals
The operating condition
The announcement created a fourth workflow without retiring or reconciling the first three.
The move I would make
Name the authoritative work order and close the duplicate intake paths before scaling the app.
The question to take into the room
Which record tells the crew what work was authorized and completed?
Explore the architecture
Follow the condition through the system.
Start with MODUS, then examine where the other disciplines alter the decision or its consequences.
Bring it into your work
Which record tells the crew what work was authorized and completed?