Inside my practice · Higher education
The spreadsheet that outlived the CRM
Advisors kept a local record because the new student system could not accurately hold a real enrollment condition.
What the situation reveals
The operating condition
Adoption was measured before the system could represent the work truthfully.
The move I would make
Repair the data model or govern a documented exception before calling the workaround resistance.
The question to take into the room
Can the system of record represent the student without falsifying an aid or enrollment fact?
Explore the architecture
Follow the condition through the system.
Start with VERTO, then examine where the other disciplines alter the decision or its consequences.
Bring it into your work
Can the system of record represent the student without falsifying an aid or enrollment fact?