Inside my practice · Grocery retail
The points program did not retire the old deal
A new loyalty offer reached the checkout while legacy offers and shelf tags remained active.
What the situation reveals
The operating condition
New work was added without retiring the old tender and pricing rules.
The move I would make
Make subtraction part of launch readiness and walk a transaction from shelf to receipt.
The question to take into the room
Which old rule must stop before the cashier can operate the new one?
Explore the architecture
Follow the condition through the system.
Start with MODUS, then examine where the other disciplines alter the decision or its consequences.
Bring it into your work
Which old rule must stop before the cashier can operate the new one?